Technical Service Professional

3 days ago


Decatur, Alabama, United States Smartfox Solutions Full time

Welcome to Smartfox Solutions, where innovation meets expertise We're looking for a seasoned Technical Service Professional to join our dynamic team.

Key Responsibilities
  1. Provide high-quality technical support to end-users via phone, email, or remote access
  2. Troubleshoot complex hardware and software issues, utilizing advanced diagnostic tools and techniques
  3. Collaborate with internal stakeholders to identify and resolve recurring problems
  4. Stay up-to-date with system information, changes, and updates, ensuring seamless integration with existing infrastructure

To excel in this role, you'll need 2+ years of experience in IT support or a related field, along with an in-depth understanding of Windows server and desktop operating systems. A strong understanding of PC and server hardware configuration, as well as excellent communication and interpersonal skills, are also essential.

We offer a competitive salary of $27-$32 per hour, based on skill level and experience, plus comprehensive benefits and opportunities for growth and professional development.



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