Automotive Operations Specialist
2 weeks ago
About the Role:
MSX International is seeking an experienced Automotive Operations Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service and support to our clients in the automotive industry.
Key Responsibilities:
* Develop and maintain direct relationships with assigned dealers
* Attend regional meetings and support launch and performance manager in planning meetings
* Implement plans to achieve regional objectives
* Conduct repair order analysis and develop quarterly marketing plans
* Ensure scheduling of quarterly sales events and update current Quick Lane POS
* Work with Quick Lane Manager to conduct periodic competitive ad and price surveys
* Review and approve co-op claims
* Work with Quick Lane on search engine optimization and landing page claiming
* Monitor and motivate Quick Lane contest and incentive performance
* Manage tire sales processes at each Quick Lane
Requirements:
* Aftermarket experience, preferably retail tire store management
* OEM dealer contact experience and excellent verbal and written communication skills
* Proficiency with Microsoft Word, PowerPoint, Excel, and Internet Explorer
* Ability to leverage relationships to identify and sell the business case for change
* Analyzing data from dealer financials and operational assessments to establish improvement action plans
* Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
* Ability to understand, establish, and implement effective metrics to keep dealerships focused on growth and ROI
* Demonstrated proficiency with PC applications in a Windows environment
* Ability to train and utilize all aspects of automotive tire sales and automotive service sales
* Ability to influence the sales personnel and technicians in the training processes and monitoring the results
* Bachelor's degree (preferred)
Work Environment:
* 80% travel required
* Overnight travel required
* Ability to accommodate working from home office or remote location
Equal Employment Opportunity:
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veteran status, age, or any other characteristic protected by law.
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