Director of Operations
4 weeks ago
This is a full-time in-office position at Phiston Technologies.
We are seeking a visionary leader to oversee our company's operational processes and ensure a superb customer experience.
This individual will optimize our company's operating capabilities, employ strategies to maximize customer satisfaction, and manage the day-to-day operations.
The Director of Operations will oversee the P&L and manage the internal finance team, working closely with management to implement business strategies.
This role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO).
Responsibilities
- Lead, manage, and direct the day-to-day activities of the operations function, including procurement, manufacturing, production, quality assurance, shipment, and service.
- Manage P&L and internal finance team.
- Design and implement business strategies, plans, and procedures.
- Set comprehensive goals for performance and growth.
- Establish policies that promote company culture and vision.
- Monitor invoices, money handling procedures, accounting, and bank processes.
- Delegate responsibilities to ensure staff members grow as capable participants.
- Write and submit reports to the CEO on all matters of importance.
- Manage relationships with vendors/suppliers.
- Assess and implement improved processes and new technologies, and collaborate with management to implement these improvements.
Requirements and skills
- Knowledge and experience with ISO 9000 and 14001.
- Proven experience as Director of Operations or similar role with manufacturing experience.
- Experience and training in operations management techniques such as lean manufacturing or total quality management preferred.
- Understanding of business functions such as HR, Finance, etc.
- Knowledge of general accounting practices and managing a P&L.
- Experience with NetSuite or similar ERP.
- Demonstrable competency in strategic planning and business development.
- Proven track record of managing complex budgets successfully.
- Working knowledge of data analysis and performance/operation metrics.
- Working knowledge of IT/Business infrastructure and MS Office.
- Outstanding organizational and leadership abilities.
- Outstanding verbal and written skills, and experience working with staff on all levels.
- Excellent interpersonal and public speaking skills.
- BSc/BA in Business Administration or relevant field; MSc/MBA is a plus.
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