Complimentary AM Service Specialist

6 days ago


Rockford Illinois, United States Hampton Inn Rockford Full time
Job Summary:

As a key member of the Hampton Inn Rockford team, the Breakfast Attendant - Hospitality Expert is responsible for delivering exceptional service to guests in the complimentary breakfast area. This role requires a high level of attention to detail, speed, and accuracy in providing a warm and welcoming experience for our guests.

Responsibilities:
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
  • Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
  • Greet and seat guests at appropriate tables in a timely manner.
  • Ensure quality control of menus with regard to cleanliness and appearance.
  • Clear, clean, and reset tables/hotel spaces per client request or management instruction.
  • Accommodate any special requests made by a guest or offer appropriate alternatives.
  • Communicate with all departments regarding in-house VIPs and any special requests/needs.
  • Support all areas of the beverage and food service as necessary.
Requirements:
  • Ability to perform job function with attention to detail, speed, and accuracy.
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course, such as TIPS, as required by property.
  • Must be able to obtain and provide Food Handlers card as required by city/county/state.
  • Ability to handle stressful situations in a calm, professional manner.
  • Understanding of hotel products and guest services.
Benefits:
  • Competitive benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.


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