Complimentary AM Service Specialist
6 days ago
As a key member of the Hampton Inn Rockford team, the Breakfast Attendant - Hospitality Expert is responsible for delivering exceptional service to guests in the complimentary breakfast area. This role requires a high level of attention to detail, speed, and accuracy in providing a warm and welcoming experience for our guests.
Responsibilities:- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
- Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
- Greet and seat guests at appropriate tables in a timely manner.
- Ensure quality control of menus with regard to cleanliness and appearance.
- Clear, clean, and reset tables/hotel spaces per client request or management instruction.
- Accommodate any special requests made by a guest or offer appropriate alternatives.
- Communicate with all departments regarding in-house VIPs and any special requests/needs.
- Support all areas of the beverage and food service as necessary.
- Ability to perform job function with attention to detail, speed, and accuracy.
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
- Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course, such as TIPS, as required by property.
- Must be able to obtain and provide Food Handlers card as required by city/county/state.
- Ability to handle stressful situations in a calm, professional manner.
- Understanding of hotel products and guest services.
- Competitive benefits package, including medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401(k) retirement plan.
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