IT Delivery Manager

4 weeks ago


Towson MD, United States Chesapeake Employers Insurance Company Full time

Service Delivery Excellence

At Chesapeake Employers Insurance Company, we're dedicated to delivering exceptional service to our policyholders, injured workers, team members, and the community. As our IT Delivery Manager, you'll play a crucial role in achieving this goal.

Key Responsibilities

  • Manage the entire service delivery lifecycle, from project initiation to implementation and ongoing support.
  • Lead and manage a team of service delivery professionals, including business analysts, project managers, technical specialists, and quality assurance testers.
  • Collaborate with internal stakeholders and external vendors to define project requirements, ensure alignment with business goals, and identify potential quality risks.
  • Develop and implement project plans, timelines, budgets, and quality assurance strategies for assigned projects.
  • Monitor project progress and performance against established metrics, reporting on progress, deviations, and quality assurance findings to stakeholders.

Requirements

  • Bachelor's degree in information technology, computer science, or a related field.
  • 6-10 years of experience in managing people and projects, preferably in the IT area.
  • Minimum 5 years of experience in service delivery management, project management, quality assurance, or a related field.
  • Proven experience in managing and delivering complex IT projects, within the insurance industry preferred.

What We Offer

  • A competitive benefits package, including health, vision, and dental coverage.
  • A robust PTO plan and an 8% employer contribution to retirement.
  • Opportunities to participate in team member appreciation events and enjoy free tickets to community attractions.

Apply Now



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