Patient Care Specialist

2 weeks ago

Easton, Pennsylvania, United States Jushi USA Full time
About the Role

We are seeking a highly skilled and customer-focused Patient Care Consultant to join our team at Jushi USA. As a Patient Care Consultant, you will play a vital role in delivering exceptional customer service and creating a unique shopping experience that drives sales results.

Key Responsibilities
  • Provide outstanding customer service to patrons, answering questions and addressing concerns in a professional and courteous manner.
  • Lead tours of the sales floor, making product recommendations based on ongoing research and knowledge of available products.
  • Retain comprehensive knowledge of patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests.
  • Abide by product handling procedures, including company safety and health policies, as well as regulatory agency compliance.
  • Maintain a clean and organized store environment by stocking retail items and supplies, sweeping, mopping, and sanitizing.
  • Operate cash registers, computer-based POS systems, and cash drawers.
  • Work collaboratively with the team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines.
Requirements
  • High School diploma or General Education Development (GED) required.
  • Associate or Bachelor's degree in any field preferred.
  • Minimum of 2 years' experience in customer service in retail.
  • Excellent computer, mathematical, language, and reasoning skills.
  • Bilingual in Spanish preferred.
  • Excellent multi-tasking skills, both over the phone and in-person.
  • Occasional local travel may be required.
What We Offer

We provide a comprehensive benefits package, including medical, dental, vision, life, short and long-term disability, flexible spending accounts, paid time off, paid holidays, and 401(k) matching.

Jushi USA is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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