Patient Care Specialist

3 weeks ago

Easton, Pennsylvania, United States Jushi USA Full time
About Jushi USA

Jushi USA is a leading cannabis company that is shaping the future of the industry. With a strong presence in seven states, we are committed to delivering exceptional customer service and creating a distinctive shopping experience that drives sales results.

Job Summary

We are seeking a highly motivated and customer-focused Dispensary Patient Consultant to join our team. As a key member of our retail team, you will be responsible for aiding patrons and patients through concierge-level service, conducting day-to-day operations within the retail location, and adhering to company policy and industry regulations.

Key Responsibilities
  • Provide outstanding customer service to patrons by answering or appropriately directing questions and concerns
  • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
  • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests
  • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Operate cash register, computer-based POS system, and cash drawer
  • Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines
Requirements
  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor's degree in any field preferred
  • Minimum of 2 years' experience with customer service in retail
  • Excellent computer, mathematical, language, and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone and in-person
What We Offer

We offer a comprehensive benefit package that includes medical, dental, vision, life, short, and long-term disability, flexible spending accounts, paid time off, paid holidays, and 401(k). We are an equal opportunity employer and welcome applications from qualified candidates.

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