Guest Services Manager

2 weeks ago


Spencer, Iowa, United States Pizza Ranch Full time
About Pizza Ranch

Pizza Ranch Inc. is a fast-casual restaurant chain that has been serving delicious food and providing exceptional customer service since 1981. With over 200 locations in fourteen states, we are committed to making a positive impact in the communities we serve.

Our Mission

We strive to establish every Pizza Ranch as a business ministry opportunity where our guests receive a legendary experience through quality food and service. We aim to equip our employees with the tools to lead happy and productive lives and take a positive leadership position in the communities we serve.

Job Summary

We are seeking a Guest Services Manager to join our team. As a key member of our management team, you will be responsible for delivering exceptional customer service and exceeding guest expectations. You will work closely with the Assistant General Manager to lead day-to-day operations and support the management of the guest experience.

Responsibilities
  • Exceed guest expectations by delivering on Pizza Ranch product standards
  • Assist the Assistant General Manager in leading day-to-day operations
  • Support the management of the guest experience through Qualtrics data and feedback
  • Drive store-level profitability and sales goals by controlling food and labor costs
  • Provide genuine care for all staff and guests and create legendary impact
Key Accountabilities
  • Guest Satisfaction
  • Effective Business Management
  • Appropriate and Fair Business Practices
  • Training and Development
Qualifications, Skills, and/or Competencies
  • Passion for leading and developing people
  • Proven record of management, communication, and organizational skills
  • Ability to prioritize multiple situations
  • Effective communicator and listener with good oral and written communication skills
  • Restaurant management experience, preferred
  • Proficient in basic computer skills
  • High School graduate or equivalent education
  • Possess business acumen


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