Chiropractic Patient Support Specialist

1 week ago


Federal Way, Washington, United States Chiro 1st of Washington Full time
Job Summary

We are seeking a Chiropractic Patient Support Specialist to join our team at Chiro 1st of Washington. In this role, you will be responsible for providing exceptional support to patients, ensuring timely and comprehensive responses to inquiries, and improving upon any areas of potential dissatisfaction. We are seeking someone who is passionate about delivering white-glove service and has a strong desire to help others achieve their wellness goals.

**Estimated Salary:** $50,000 - $70,000 per year

The successful candidate will have excellent communication skills, both written and verbal, and be able to self-direct and properly manage one's time. They will also be able to work under stress and pressing deadlines, and make autonomous decisions when handling customers. Additionally, they will be able to multitask efficiently and without issues, and generally be reachable and responsive to slack during working hours.

**Key Responsibilities:*** Provide exceptional support to patients, fellow team members, and management teams* Treat every patient with a "white-glove" service mentality* Make outbound calls to re-activate old patients* Ensure that all patients receive daily prescribed treatment* Handle patient escalations via phone, email, and SMS* Own internal patient service processes ensuring compliance and accurate reporting* Create and present financials based on doctor recommendations* Leave every patient with a positive experience to increase brand awareness and build a strong sense of community* Provides regular input to Operations Manager on reporting, areas of improvement related to patient experience and satisfaction, and process improvements* Assist with ongoing creation and development of SOPs that support our Customer Experience objectives

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