Restaurant Host

4 weeks ago

Southgate, Michigan, United States Fixins Soul Kitchen Full time
Host/Hostess Job Description

We are seeking a skilled and charismatic Host/Hostess to provide exceptional guest service and create a memorable dining experience for our guests at Fixins Soul Kitchen.

Key Responsibilities:

  • Warm and Welcoming: Greet guests with genuine enthusiasm and attentiveness, ensuring a comfortable and memorable arrival.
  • Expert Seating: Willingness to learn computerized reservation and table management system ensuring efficient table turnover while prioritizing guest comfort and preferences.
  • Impeccable Communication: Possess exceptional communication skills, both in-person and on the phone, to answer inquiries, manage waitlists, and convey information clearly and concisely.
  • Guest Experience: Understand and anticipate guest needs, providing personalized attention and exceeding expectations to create a memorable dining experience.
  • Team Player: Collaborate seamlessly with restaurant staff to ensure smooth operations and a positive dining environment for all guests.
  • Professionalism: Always maintain a polished and professional appearance and demeanor.
  • Knowledge of Upscale Dining: Possess a strong understanding of upscale dining etiquette and service standards.
  • Attention to Detail: Maintain a meticulous and organized approach to ensure a flawless guest experience.
  • Adaptability: Remain calm and composed under pressure, adapting to changing circumstances and unexpected situations with grace and professionalism.

Qualifications:

  • Minimum of 1 year of experience hosting in an upscale restaurant setting.
  • Proven ability to provide exceptional customer service and exceed guest expectations.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
  • Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
  • Impeccable appearance and demeanor, reflecting the standards of an upscale dining establishment.
  • Proficient in upscale dining etiquette and service protocols.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

  • Opportunity to work in a fast-paced and dynamic environment.
  • Be part of a team dedicated to providing exceptional service.
  • Career growth and development opportunities.

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