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Application Support Expert

2 months ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled and experienced Support Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities:

  • Provide technical support and troubleshooting for application-related issues.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest technology trends and advancements.
  • Participate in on-call rotations and provide 24/7 support as needed.

Requirements:

  • Minimum of 1+ years of experience in supporting or developing applications.
  • Strong background in IT support, excellent problem-solving skills, and a proactive attitude.
  • Technical background with basic/intermediate knowledge of databases, application servers, and programming languages.
  • Understanding of IT production environment and deployment process.
  • Strong analytical, logical, and problem-solving skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.