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Application Support Expert
2 months ago
Job Summary
MyCareersFuture is seeking a highly skilled and experienced Support Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.
Key Responsibilities:
- Provide technical support and troubleshooting for application-related issues.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Stay up-to-date with the latest technology trends and advancements.
- Participate in on-call rotations and provide 24/7 support as needed.
Requirements:
- Minimum of 1+ years of experience in supporting or developing applications.
- Strong background in IT support, excellent problem-solving skills, and a proactive attitude.
- Technical background with basic/intermediate knowledge of databases, application servers, and programming languages.
- Understanding of IT production environment and deployment process.
- Strong analytical, logical, and problem-solving skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.