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Banquet Server

2 months ago

Raleigh, North Carolina, United States PM Hotel Group Full time
Job Summary

We are seeking a skilled and courteous Banquet Server to join our team at PM Hotel Group. As a Banquet Server, you will be responsible for providing exceptional service to our guests in a friendly and professional manner.

Key Responsibilities
  • Set up banquet rooms with linens, service ware, and glassware according to supervisor's instructions.
  • Attend roll call meetings to learn function particulars and guest expectations.
  • Greet guests and respond to requests in a friendly and courteous manner.
  • Serve food and/or beverages in the order and to the expectation of the supervisor to ensure consistency throughout the banquet.
  • Remove dishes promptly and reset the banquet room according to supervisor's specifications.
  • Comply with attendance rules and be available to work on a regular basis.
Requirements
  • Ability to communicate in English.
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
  • Ability to operate beverage equipment, e.g. a coffee maker.
Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.

Safety & Security

The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.