Customer Service Coordinator

2 weeks ago

Lacey, Washington, United States Penske Truck Leasing Full time
Job Summary

Penske is seeking a highly skilled Customer Service Coordinator to join our team in Lacey, WA. As a key member of our service department, you will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning and managing the shop work plan.

Key Responsibilities:

  • Develop daily and weekly workforce plans to maximize customer service and productivity.
  • Communicate with customers regarding maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
  • Ensure all Penske Rental units are maintained and prepared for customers.
  • Hold vendors accountable for quality and adherence to schedule for outside work.
  • Provide exceptional customer service, ensuring customers are satisfied and will return for additional business.
  • Maintain shop productivity by optimizing the work plan.
  • Coordinate with district billing clerks as necessary.

Requirements:

  • 2 years of customer service experience required.
  • At least 1 year of hands-on mechanical experience required.
  • 2 years of supervisory experience preferred.
  • At least 2 years of service department administration preferred.
  • High School diploma or equivalent required.
  • Associates Degree, Technical School Degree, or Bachelors Degree preferred.
  • ASE certification preferred.
  • Prior experience with service scheduling programs and diagnostic programs preferred.

Physical Requirements:

  • The associate will be required to move frequently, stand, walk, climb, bend, and sit for extended periods.
  • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
  • The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
  • The associate must be able to safely work in all weather conditions.
  • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Benefits:

Penske offers a competitive salary of $28.50/HR and an excellent benefits plan that keeps associates and their families happy, healthy, and secure. To learn more, visit https://penske.jobs/benefits/

Penske is an Equal Opportunity Employer.

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