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Food and Beverage Service Representative

2 months ago

Kissimmee, Florida, United States Holidayinnclub Full time

**Job Summary**

At Holiday Inn Club, we are seeking a highly skilled and customer-focused Server to join our Resort Operations team. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

**Key Responsibilities:**

  • Warmly welcome guests and inform them of any specials and promotions.
  • Take food and beverage orders, making recommendations and upselling items to enhance the guest experience.
  • Accurately time and input food and beverage orders utilizing our point-of-sale systems.
  • Prepare checks that itemize and total meal costs and sales taxes, and present to guests; collect payment from customers and make change.
  • Serve food and beverages to guests, checking back with them to ensure satisfaction and take actions necessary to provide for their needs or correct any problems with a sense of urgency.
  • Pre-bus tables as necessary during service, removing any unused and/or dirty dishes, utensils, glasses, and trash, taking them to the kitchen for cleaning.
  • Complete assorted pre-shift and post-shift side-work as assigned by the manager.

**Requirements:**

  • High school diploma or equivalent required.
  • Cash-handling experience preferred.
  • Customer service and/or food & beverage service experience required.
  • ServeSafe certified, TIPS certified, and/or other state alcohol commission required certification.
  • Must be at least 18 years old.
  • Must have superior guest relations skills and the ability to answer guest inquiries.
  • Must have the ability to be trained on cash handling functions and comfort using point-of-sale systems for inputting transactions.
  • Must have demonstrated exceptional verbal and written communication skills in English.
  • Must have comprehensive menu knowledge with the ability to up-sell items.
  • Must be able to work in a high volume, high demand work environment.