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Customer Engagement Specialist

2 months ago

Carlsbad, United States Petsense Full time

Position Overview

As a vital member of our team, you will play a key role in delivering outstanding customer service while supporting our sales efforts. Your primary responsibilities will involve engaging with customers, implementing merchandising strategies, and ensuring the care of live animals.

Key Responsibilities

In your capacity as a Team Member, you will be expected to:

  • Maintain consistent attendance and exhibit flexibility in your work schedule.
  • Drive sales by interacting with customers, providing product recommendations, and creating a positive shopping experience.
  • Carry out various tasks including operating the cash register, managing merchandise recovery, and assisting customers with their purchases.
  • Be open to additional responsibilities as required.

Qualifications

While prior experience is not mandatory, familiarity with retail environments and knowledge of pets or live animals is advantageous. A high school diploma or equivalent is preferred.

Desired Skills and Attributes

  • Excellent communication and problem-solving abilities
  • Basic proficiency in computer operations
  • Capacity to address issues with integrity

Work Environment

  • Comfortable indoor workspace with a moderate level of noise
  • Work shifts typically range from 4 to 8 hours

Physical Demands

  • Ability to lift and transport merchandise weighing up to 50 pounds
  • Capability to stand, bend, kneel, and ascend ladders
  • Strong written and verbal communication skills

Note

This outline of responsibilities may evolve as tasks are assigned by your supervisor.