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Patient Care Equipment Specialist

2 months ago

Santa Rosa, California, United States SG HOMECARE INC Full time
Job Overview

The Patient Care Equipment Specialist plays a crucial role in ensuring the safe delivery, installation, and operation of medical equipment while providing outstanding customer support for SG Homecare Inc. This position involves significant travel and driving responsibilities.

Key Responsibilities:

  • Deliver and install necessary medical equipment at clients' homes or healthcare facilities.
  • Instruct clients on the proper usage and maintenance of respiratory and durable medical devices.
  • Adhere to all relevant company policies and procedures.
  • Maintain a comprehensive understanding of:
    • Current Home Medical Equipment (HME) products and services offered by SG Homecare Inc.
    • All applicable regulatory standards.
  • Manage assigned territory to achieve service objectives and ensure timely delivery of equipment and oxygen, complying with industry standards and regulations.
  • Complete patient visit documentation following setup and follow-up appointments.
  • Assist in troubleshooting customer equipment issues.
  • Handle administrative tasks and process orders accurately and promptly.
  • Promote services and products to community referral sources as appropriate.
  • Enhance technical knowledge of HME and respiratory products and services provided by SG Homecare Inc.
  • Support quality improvement initiatives to meet company, state, and federal standards.
  • Conduct regular maintenance of home oxygen systems through scheduled visits.
  • Perform routine preventive maintenance and basic repairs on equipment as needed.
  • Report equipment hazards and incidents in accordance with company policies.
  • May be required to clean, disinfect, and assist with equipment repairs.
  • Ensure the vehicle is always fueled and ready for operation.
  • Maintain accurate mileage and repair records.
  • Ensure all serialized equipment is delivered and tracked for inventory management.
  • Other duties as assigned.
  • Participate in mandatory on-call and emergency response programs.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience or training in home medical equipment preferred but not mandatory.
  • A valid driver's license in good standing with at least one year of driving experience.
  • Strong navigation skills and proficiency in using navigation tools.
  • Excellent time management and organizational abilities to track deliveries effectively.
  • Exceptional communication skills to interact professionally with clients.
  • Physical stamina and strength to handle heavy equipment and packages.
  • Punctuality and reliability in meeting delivery schedules.
  • Able to read maps and plan for potential delays due to traffic or weather.
  • Willingness to travel by plane and automobile as necessary.
  • Availability to work evenings, weekends, and holidays as required.

Physical Requirements and Work Environment:

The conditions outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

Communication Skills: Ability to effectively communicate with all levels of staff and the public.

Judgment and Reasoning: Ability to exercise sound judgment and discretion in all job functions.

Work Environment: Involves operating a vehicle and working in home and healthcare settings.

Physical Demands: Requires mobility to walk, stand, or sit for extended periods; operate office equipment; and perform moderate to heavy physical tasks.

Regularly required to use hands for writing, operating a vehicle, and handling equipment.

Vision and hearing capabilities must be sufficient to perform job duties effectively.