Market Research and Sales Development Manager
4 days ago
Responsibilities
- Monitor and forecast market activity and sales trends.
- Conduct competitive analysis to inform sales strategies.
- Gather data on consumers, competitors, and market conditions to optimize sales performance.
- Generate sales leads and support the Commercial Area.
- Manage purchase orders effectively.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
Requirements and Skills
- Proven customer support experience.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Bachelor degree in Marketing or a related field.
- Bilingual in English and Spanish - Native English Speaker.
$60,000 - $80,000 per year based on location and performance.
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