Client Support Program Director

3 weeks ago


Santa Ana, California, United States Volunteers of America Los Angeles Full time

About Us:

Volunteers of America Los Angeles is a non-profit organization dedicated to serving vulnerable populations in our community. We offer a range of social services, including case management, housing support, and job training programs.

Job Description:

The Client Support Program Director will oversee a team of case managers, providing guidance and support to ensure they deliver high-quality services to our clients. This position requires strong leadership skills, excellent communication, and a deep understanding of social services.

Key Responsibilities:

  • Lead a team of case managers in providing comprehensive services to clients
  • Assess and reassess household needs, educate households on community resources, and develop housing stability plans
  • Schedule appointments and provide follow-up to ensure plans are progressing
  • Monitor case managers' work and provide feedback to improve their performance
  • Audit case files regularly to ensure completeness and accuracy
  • Conduct crisis intervention when necessary and assist case managers in identifying and coordinating available services for clients
  • Salary Range: $28.01 - $29.48 per hour


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