Retail Operations Lead

3 days ago


College Park, Maryland, United States Rainbow Stores Full time
Job Overview

Rainbow Stores is seeking a Retail Operations Lead to oversee and coordinate the activities of our retail sales team. This role offers competitive pay with opportunities for benefits and growth.

About the Role

The Retail Operations Lead will be responsible for supervising a team of retail sales workers, adjusting daily schedules to ensure optimal efficiency, training and evaluating employees, tracking monthly results and trends for business forecasting, and resolving escalated customer complaints.

  • Responsibilities:
  • Supervise a team of retail sales workers, providing guidance and support to ensure seamless day-to-day operations.
  • Optimize daily schedules to maximize efficiency, ensuring that store operations run smoothly and effectively.
  • Train and evaluate employees, helping them develop their skills and meet performance expectations.
  • Monitor and analyze monthly results and trends to inform business forecasting and drive strategic decision-making.
  • Resolve escalated customer complaints in a professional and timely manner, ensuring exceptional customer service.
Requirements

To succeed as a Retail Operations Lead at Rainbow Stores, you will need:

  • A strong background in retail, customer service, or a related field.
  • The ability to thrive in a fast-paced environment, remaining calm and composed under pressure.
  • Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely.
  • Strong leadership qualities, with the ability to motivate and inspire a team.
What We Offer

Rainbow Stores offers a competitive salary, with opportunities for benefits and growth. If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply.



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