Operations Supervisor

4 days ago


College Park, Maryland, United States Rainbow Stores Full time
Job Overview

We are seeking an experienced leader to oversee our retail sales team.

This role involves supervising a team of retail sales workers, adjusting daily schedules for shift personnel to optimize efficiency, and training and evaluating employees. The ideal candidate will have previous experience in retail or customer service, be able to thrive in a fast-paced environment, possess excellent written and communication skills, and demonstrate strong leadership qualities.

Responsibilities:

  • Supervise a team of retail sales workers to ensure seamless operations
  • Adjust daily schedules for shift personnel to maximize productivity
  • Train and evaluate employees to enhance their skills and performance
  • Monitor monthly results and trends for business forecasting and growth opportunities
  • Resolve escalated customer complaints in a professional and efficient manner

Qualifications and Requirements:

  • Previous experience in retail, customer service, or related fields with a proven track record of success
  • Able to work effectively in a dynamic, fast-paced environment with multiple priorities
  • Excellent written and verbal communication skills with the ability to articulate complex ideas clearly
  • Strong leadership and interpersonal skills with the ability to motivate and develop a team

What We Offer:

  • Competitive salary: $45,000 - $55,000 per annum
  • Opportunities for career growth and professional development within Rainbow Stores
  • A supportive and collaborative team environment


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