Customer Service Warehouse Operations Coordinator
2 weeks ago
About Daltile
">Daltile is a leading manufacturer and marketer of ceramic, porcelain, glass, and metal tile as well as natural stone, large format slab, and countertop products used in residential and commercial spaces across North America.
">Job Summary
">We are seeking an exceptional Customer Service Warehouse Associate to join our team. This role will be responsible for providing a variety of support services, including servicing walk-in customers, completing sales transactions, and performing material handling duties such as receiving, loading/unloading material, pulling/assembling customer orders, and conducting inventory checks.
">Key Responsibilities
">- Customer Service: Provides exceptional customer service by waiting on customers, assisting with determining order requirements, answering customer inquiries, providing samples, directing selection assistance, completing sales transactions, and accepting payments.
- Order Fulfillment: Ensures accurate and timely fulfillment of customer orders, including entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
- Inventory Management: Conducts regular inventory stock checks, restocks and labels vendor product, and maintains displays (tools, caulk, etc.).
- Receiving and Shipping: Receives and unloads inbound material, processes inbound shipments, stocks material, processes customer returns, and notifies management of damaged shipments for freight claims.
- Operational Support: Maintains a clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance.
- Safety and Compliance: Maintains a safe working environment by obeying all safety rules outlined in the Safety Program and reporting all accidents, unsafe conditions, and acts to Management.
Requirements and Qualifications
">To be successful in this role, you must have:
">- A high school diploma or equivalent experience.
- 3+ years of customer service experience and warehouse experience.
Benefits and Compensation
">This position offers a competitive salary of $55,000 per year, comprehensive benefits package, career opportunities, and an environment of creativity and growth. We offer company-match on 401(k), employee purchase discount, and tuition reimbursement.
">About Us
">Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don't Work participant. For more information on Daltile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.
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