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Customer Service Representative

2 months ago

Nicholasville, Kentucky, United States H&R Block Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Client Service Professional/Receptionist at our H&R Block franchise location.

Key Responsibilities:

  • Provide exceptional customer service to clients, ensuring a personalized and friendly experience
  • Match clients with the most suitable tax professional for their needs, based on their requirements and preferences
  • Schedule clients according to their preferred schedule, ensuring a seamless and efficient experience
  • Ensure all client needs are met during service, both in-person, over the phone, or virtually
  • Maintain a clean and organized office environment, working collaboratively with team members
  • Perform other duties as assigned by management

Requirements:

  • High school diploma or equivalent
  • Previous experience in sales or marketing, with a strong focus on customer service

What We Offer:

  • A dynamic and fast-paced work environment, with opportunities for growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading tax preparation company, with a strong commitment to customer satisfaction