Patient Support Associate

1 day ago


Ann Arbor, Michigan, United States University Of Michigan (The Regents @ Ann Arbor) Full time
Job Summary

We are seeking a highly skilled Patient Support Associate to join our team at the University Of Michigan. As a key member of our Psychiatric Emergency Services (PES) unit, you will provide complex clerical and patient support services in a fast-paced environment.

Main Responsibilities:

  • Greet patients and their guests, register patients, and update patient documentation in MiChart.
  • Identify patient financial liability, obtain proper insurance address and documentation, and review work queues.
  • Notify staff in clinical rooms of patient arrival and phone calls, fax/scan necessary paperwork, and distribute incoming faxes to clinical staff.
  • Triage calls for a very busy multi-line suicide hot line, manage inventory for brochures and office supplies, and update staffing boards.
  • Assist with clinical reporting, data entry, and analytics, as well as submit work orders and manage their status.

Requirements:

  • High school graduate or equivalent.
  • Proven excellence in customer service and ability to work well under pressure.
  • Able to accurately handle multiple responsibilities in a fast-paced environment.
  • Proficient in Microsoft Excel and Word.
  • Able to respond quickly and responsibly to resolve potential crises.

Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications. The regular shifts are expected to be on Mon-Fri from 3PM-11:30PM, with flexibility to cover other shifts or adjust hours based on needs of PES. Shifts will include some holidays.



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