Healthcare Professional

6 days ago

Ann Arbor, Michigan, United States University of Michigan Full time

We are seeking a highly skilled and dedicated Healthcare Professional to join our team as a Patient Support Specialist. This is an exciting opportunity to work in a fast-paced environment, providing complex clerical and patient support services in Psychiatric Emergency Services.

Job Summary

The successful candidate will be responsible for greeting patients and their guests, registering patients, and initiating appropriate paperwork. They will also manage very busy clinic/crisis phone lines, fax/scanning necessary paperwork, and distributing incoming faxes to clinical staff. Additionally, they will triage calls for the multi-line suicide hot line, manage inventory for office supplies, and update staffing boards.

Responsibilities
  • Greet PES patients and their guests.
  • Arrives and registers patients; updates patient documentation in MiChart; identifies patient financial liability; obtains proper insurance address and documentation to ensure correct charges.
  • Notify staff in clinical room of patient arrival and phone calls.
  • Fax/scan necessary paperwork as well as distribute incoming faxes to clinical staff immediately.
  • Triage calls for very busy multi-line suicide hot line.
  • Manage inventory for brochures, office and kitchen supplies on regular basis, receive and restock supplies and brochures.
  • Update staffing board and call in additional staff as requested.
  • May need to assist clinical team to quickly run errands to the medical emergency room and/or blood labs to deliver patient samples.
  • Tests out clerical team procedures, works with administrative manager to investigate problems with clinical operations and implement solutions.
  • Submit work orders and manage status of them. Assists with clinical reporting, data entry and analytics.
Required Skills and Qualifications
  • High school graduate or equivalent.
  • Proven excellence in customer service and demonstrated ability to work well under pressure.
  • Successful candidate will exhibit professional and positive image when interacting with patients, faculty, and staff.
  • Ability to accurately handle multiple responsibilities in a fast-paced environment.
  • The ability to accurately receive and relay information over the telephone and through written documentation.
  • The ability to accept direction from multiple sources, prioritize tasks and remain adaptable to rapid changes in work and inventory supplies.
  • Knowledge of general office practices.
  • Proficient in Microsoft Excel and Word.
  • Candidate must be an active team player but also be able to work independently as needed and take direction and feedback from other staff.
  • Candidate must be comfortable working alone at times and be able to handle all aspects of the position once training is completed.
  • Ability to respond quickly and responsibly to resolve potential crises that may occur.
  • Strong organization, problem-solving and prioritization skills are required.
  • Demonstrated record of excellent attendance.
  • Exceptional interpersonal skills.
  • Ability to communicate effectively.
  • Demonstrated active listening, written, verbal, and information technology skills.
Salary and Benefits

The salary for this position is estimated to be around $40,000 per year, based on the location and job requirements. The University of Michigan offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

About Us

The University of Michigan is a world-renowned institution dedicated to excellence in education, research, and patient care. Our mission is to improve the health of patients, populations, and communities through leadership activities in Michigan, nationally, and internationally.

This is a 24-hour per week Night position, with regular shifts on Saturdays and Sundays from 7AM-7PM. Flexibility to cover other shifts or adjust hours based on needs of PES may be required. Shifts will include some holidays.

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