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Home Appliance Service Specialist

2 months ago

Kansas City, Missouri, United States GE Appliances Full time
About the Role

GE Appliances is seeking a skilled Appliance Service Technician to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring the efficient repair of major appliances in customers' homes.

Key Responsibilities
  • Conduct thorough diagnoses and repairs of major appliances in customers' homes
  • Promote and sell GE Appliances service contracts, water filters, and other products to customers
  • Operate assigned service van to repair locations, ensuring timely and efficient service delivery
  • Record all activities related to repairs, routes, and other activities in a professional and accurate manner
  • Attend regular trainings, meetings, and events to expand knowledge and stay up-to-date on industry developments
  • Manage maintenance and stock inventory of assigned service van, ensuring optimal performance and efficiency
  • Maintain high levels of customer satisfaction through the delivery of high-quality service and meet productivity and efficiency goals as established
  • Follow safety procedures and maintain constant awareness for personal safety and the safety of others
Requirements
  • High School Diploma or General Education Degree (GED)
  • At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance
  • Ability to diagnose and repair major appliances, with a strong understanding of electrical and mechanical systems
  • Excellent customer service and communication skills, with the ability to work effectively with customers and colleagues
  • Ability to work a flexible schedule, including some Saturdays as needed
  • Valid state driver's license and successful completion of background check, physical, and drug screen
  • CFC Certification within 6 months of hire
  • Ability to wear uniform and maintain standards of personal grooming and appearance consistent with GE Appliances values
  • Self-directed and solid team player, with the ability to de-escalate situations and rebuild customer confidence in our products
Preferred Qualifications
  • 6 months of experience in Refrigeration repair
  • CFC Certified
  • Certification in appliance repair or Associate's degree
  • Ability to read and interpret wiring diagrams, schematics, and other service information
About GE Appliances

At GE Appliances, we value diversity and inclusion, and we believe that our differences are our greatest strength. We are committed to creating a safe and inclusive workplace where everyone can perform at their best. We offer a range of benefits, including competitive hourly rates, annual wage increases, and uncapped incentive opportunities. We also offer a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as 401K and tuition reimbursement.