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Customer Service Representative

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Chicago, Illinois, United States Jennette Torres - State Farm Agent Full time
Job Description

As a Customer Service Representative - Insurance Sales, you will play a vital role in helping customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. You will be part of a dynamic team at Jennette Torres - State Farm Agent, where you will have the opportunity to build and develop customer relationships within the community to promote State Farm products, including auto, home, and life insurance.

Key Responsibilities
  • Learn Insurance Coverage: Educate customers on insurance coverage and apply it to everyday scenarios.
  • Seek Solutions and Provide Options: Identify customer needs and provide solutions and options to meet those needs.
  • Develop Leads and Schedule Appointments: Develop leads, schedule appointments, and market appropriate products and services to customers.
  • Manage Customer Accounts: Manage customer accounts, provide service with billing, claims, policy changes, and recommendations.
Benefits
  • Base Pay Plus Bonus Pay: Earn a competitive base pay plus bonus pay based on performance.
  • Professional Development: Receive training and development opportunities to enhance your skills and knowledge.
  • Potential for Growth and Advancement: Have the opportunity to grow and advance within the company.
  • Leadership Support: Receive support and guidance from experienced leaders who invest in your future and personal/professional development.
Requirements
  • Excellent Communication Skills: Possess excellent communication skills to interact with customers and colleagues.
  • Ability to Learn Computer Functions: Be able to learn and use computer functions to perform job duties.
  • Ability to Multi-Task: Be able to multi-task and prioritize tasks to meet customer needs.
  • Ability to Obtain Insurance Licenses/Certification: Be able to obtain necessary insurance licenses/certification to perform job duties.