Patient Outreach Platform Manager, Healthcare Efficiency Expert

7 days ago


New York, New York, United States K Health Full time

K Health is a leading telehealth company harnessing the power of Artificial Intelligence (AI) to provide high-quality healthcare at affordable costs. As a mission-driven organization, we strive to eliminate healthcare inequalities and build a better future for all.

About the Role

We are seeking an accomplished product leader to help build an industry-leading patient outreach platform. This role will focus on managing the product that powers impactful clinical outcomes and delightful patient experiences. Your work will support medical, operations, and customer support workflows to supercharge our patient outreach team.

  • Systems Thinking: Gain a deep understanding of intricate interactions and dependencies within healthcare processes and systems.
  • Clinical Workflow Enhancement: Collaborate with cross-functional teams to optimize clinical workflows, drive efficiencies, and implement automations to enhance patient care.
  • Patient-Centric Design: Ensure a patient-centered approach when designing operational touchpoints.
  • User Research for Efficiency and Automation: Conduct user research to identify opportunities for process improvement.
  • Roadmap Development and Communication: Create and effectively communicate product roadmaps, aligning them across various stakeholders and ensuring successful execution.
  • Market Knowledge and Research: Stay updated with healthcare industry trends, legal requirements, and emerging technologies to identify opportunities for innovative patient solutions.
Requirements

To succeed in this role, you will need:

  • 5+ years of product management experience in shipping products for internal stakeholders, consumers, or two-sided marketplaces.
  • A proven track record of delivering business results by creating delightful product experiences in complex business areas.
  • Strong strategic thinking and prioritization skills, balancing customer experience, stakeholder needs, and business priorities.
  • Experience in launching products that require close coordination between technology and customer-facing teams.
  • Excellent collaboration skills, with the ability to work effectively with diverse teams and create a cooperative atmosphere.
  • Experience in healthcare or within a business or operations function is a plus.
Compensation and Benefits

This position offers a competitive salary range of $155,000-$175,000 USD. We also offer a comprehensive benefits package, including:

  • A hybrid work schedule with weekly lunches and stocked fridges.

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