Busser/Food Service Attendant

1 month ago


Pensacola Beach, United States Innisfree Hotels Full time

About Innisfree Hotels

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Job Summary

We are seeking a highly motivated and detail-oriented Busser/Food Service Attendant to join our team at Hilton Pensacola Beach. As a key member of our dining room staff, you will be responsible for ensuring exceptional guest experiences through efficient and friendly service.

Key Responsibilities

  • Guest Service
    • Approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
    • Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
    • See to the comfort of guests through answering questions, conveying special instructions to the kitchen and bar, and making suggestions based on their preferences.
  • Food and Beverage Service
    • Deliver food to guests at the proper table at the proper time, quickly and efficiently.
    • Maintain knowledge of the menu and all specials.
    • Arrange table settings prior to guests being seated.
    • Buss tables and clean and sanitize them as guests are done eating and leave.
  • Housekeeping and Maintenance
    • Clean spills, re-stock and wipe down tables, chairs, sweep floors, etc.
    • Inspect supplies, equipment, and work areas for cleanliness and functionality.
  • Teamwork and Communication
    • Support other staff to ensure guest satisfaction.
    • Adhere to safety and quality regulations.
    • Handle guest complaints and solve problems to the degree possible.

Requirements

  • Education
    • High school diploma or equivalent required.
  • Experience
    • Minimum 1 year of customer service experience required, hospitality industry preferred.
  • Skills
    • Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
    • Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
    • Knowledge of reservation and POS systems.
    • Ability to work with computers and good knowledge of operating software preferred.
    • Must be able to multi-task and be detail-oriented.
    • Must be a team player.

About Innisfree Hotels

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.


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