Case Manager Lead

1 month ago

Santa Maria, California, United States Volunteers of America Los Angeles Full time
Job Summary

The Lead Case Manager will oversee the case management team, ensuring that all delivered services meet the needs of program clients. This includes assisting case managers in assessing and reassessing household needs, educating households on community resource opportunities, developing housing stability plans, and providing necessary follow-up to ensure plans are progressing on schedule.

Key Responsibilities
  • Assign and monitor case load of team
  • Review daily referrals and screenings of potential clients
  • Designate clients to case manager for intake and ensure all supporting documents are verified
  • Provide information and referrals for callers and walk-ins
  • Conduct comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
  • Develop support systems to meet client needs, coordinate and facilitate move-in activities, rental negotiations, and service referrals as required
  • Monitor case managers on a regular basis to determine quality and effectiveness of services provided
  • Audit case file on a regular basis for completeness and accuracy
  • Conduct crisis intervention as necessary
  • Assist case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
  • Make referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
  • Provide support to case managers, clients, and families through ongoing case conferencing, counseling, and advocacy
Requirements
  • Associate's Degree in Social Work or related field or a combination of education and relevant experience (Two years' total)
  • Minimum of 2 years of experience as a case manager
  • Proven Leadership ability
Preferred Qualifications
  • Bachelor's Degree (Social Work or related)
  • 3 years of experience working with target population
  • Experience in supervision or lead role preferred
  • HMIS navigation

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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