Customer Service Representative Specialist

5 days ago


Toledo, Toledo, United States NRG Energy Full time
Job Overview:

We are seeking a skilled Customer Service Representative to join our team at NRG Energy. This role will support the operational business needs by communicating with and addressing all customer inquiries, partnering with field employees and management, and completing administrative duties.

Key Responsibilities:
  • Answering phones, scheduling customers, and assisting with inquiries.
  • Providing customer service relating to sales, installations, and communications.
  • Taking incoming calls, processing credit cards, offering service plans, scheduling appointments, and processing refunds.
  • Managing data entry, utilizing emails, text messages, and other tools to efficiently route manpower and resources.
Requirements:Minimum Requirements:
  • High School Diploma or GED.
  • 2-4 years of experience in an office setting, with a minimum of 20% daily duties assisting customers over the phone.
  • General computer competency, including Microsoft Excel, Word, and Outlook.
  • Effective communication in English, both verbally and in writing.
  • Valid driver's license required.
Estimated Salary Range: $45,000 - $60,000 per yearBenefits:
  • Open office environment.
  • Fast-paced environment.


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