Client Experience Associate Professional

1 week ago


Fremont, California, United States HSBC Full time
Job Description:

As a Client Experience Associate at HSBC, you will play a vital role in delivering exceptional customer service and support within the Wealth Center. This position involves managing branch transactional activities, ensuring a premium client experience, and working collaboratively with the Center Manager and team to achieve these goals.

Key Responsibilities:
  • Maintain the overall appearance of the branch, ensuring proper stocking and placement of collateral
  • Provide top-notch service to customers, identifying potential process improvements to drive branch performance
  • Manage customer interactions within the Wealth Center, striving for excellence and timely resolution of issues
  • Support clients and team members through account opening and maintenance, adhering to bank standards
  • Complete accounting-related tasks, including cash control, ATM processing, and general ledger maintenance
  • Ensure adherence to established customer interaction standards for every transaction
  • Take ownership of servicing activities within the center, handling complex problems and issues with professionalism
Requirements:
  • Minimum 2 years of progressive customer service and/or operational experience in retail banking or wealth management
  • Bachelor's degree in business, accounting, or related field; equivalent experience also considered
  • Proven decision-making, customer service, organizational, analytical, planning, and mathematical skills
  • Familiarity with Company products and services, operational activities, and relevant regulations
  • Ability to handle transactional customer requests and resolve issues efficiently
  • Proficiency in languages such as Mandarin and/or Cantonese is required
Compensation:

The estimated salary for this role ranges from $55,000 to $72,500, depending on factors like role responsibilities, skill set, depth of experience, education, and internal relativity.



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