Fire Protection Service Manager

2 days ago

Austin, Texas, United States AI Fire Full time
Job Title: Fire Protection Service Manager

At Impact Fire Services, we are seeking a highly skilled Fire Protection Service Manager to join our team. As a key member of our management team, you will be responsible for the successful execution of all day-to-day Fire Protection Service operations.

Key Responsibilities:
  • Provide consistent, accurate labor forecasting
  • Ensure on-time Inspection, Testing, and Maintenance contracts are reviewed, tasked, scheduled, and executed to meet the life safety needs of our clients
  • Responsible for the Service Coordination team to ensure timely work order completion
  • Prepare recommendations for overhead increases/decreases
  • Collaborate with HR and ensure all recruitment and employment is carried out in accordance with company procedure and compliance standards
  • Maintain proactive, dynamic, and effective communication with customers at all times
  • Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business
  • Promote and maintain a leadership role in the awareness and compliance of H&S procedures and standards
  • Collaborate with Safety support services to effectively assist and promote new initiative implementation
  • Provide Sales contract review and support management
  • Collaborate, support, and assist with business development strategies including sales presentations and interviews
  • Develop and implement operational improvements
Requirements:
  • 5+ years related service management experience
  • Prior fire protection experience a plus but not required
  • Understand cost and billings
  • Be comfortable dealing with and efficient in processing paperwork
  • Possess a working understanding of leadership principles and management best practice
  • Possess excellent verbal and written communication skills
  • Possess excellent personal organization and business administration skills in accordance with best practice methods

We are an Equal Opportunity Employer (EOE) including disability/veterans. Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

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