Veterinary Client Service Professional
7 days ago
Job Summary:
Veterinary Specialty Services is seeking a highly skilled Client Service Representative to join our team. As a Client Service Representative, you will play a vital role in providing exceptional client service and ensuring a smooth experience for our clients and their pets.
Key Responsibilities:
- Initial Triage: Assist in the initial triage of incoming emergency patients, working closely with veterinary technicians to ensure prompt and effective care.
- Operational Efficiency: Ensure that clients are checked-in, roomed, and checked-out in a timely manner, maintaining a high level of operational efficiency.
- Client Communication: Answer incoming calls to our emergency line, working with technicians and doctors to guide callers and provide accurate information.
- Facility Maintenance: Maintain a clean and tidy lobby, front desk, and exam rooms, ensuring a welcoming environment for our clients and their pets.
Requirements:
- Professional Image: Present a professional image at all times, reflecting the high standards of Veterinary Specialty Services.
- Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with clients, staff, and veterinarians.
- Attention to Detail: Demonstrate attention to detail and multitasking skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Previous Experience: Ideal candidates will have 2+ years of previous client service experience, with veterinary or medical experience preferred.
- Self-Motivation: Be self-motivated and willing to learn, with a strong desire to provide exceptional client service and contribute to the success of Veterinary Specialty Services.
- Teamwork: Work closely with team members, doctors, and other VSS employees to achieve common goals and provide exceptional care.
- Computer Skills: Possess strong computer skills, with experience in cash handling and basic financial knowledge.
- Emergency Situations: Be comfortable in emergency situations and able to handle a fast-paced, hospital environment.
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