Support Experience Required

4 days ago


Las Vegas, Nevada, United States EPIC WORLDWIDE, LLC. Full time

EPIC WORLDWIDE, LLC. is a large format print operation looking for a qualified customer service representative to manage incoming calls and customer service inquiries, generate estimates that develop into sales orders, identify and assess customers' needs to achieve satisfaction, update worksheets, create quality control folders for production, and act as a liaison between departments to push projects through production.

The customer service representative will be responsible for managing large amounts of incoming calls, generating sales estimates, identifying and assessing customers' needs to achieve satisfaction, building sustainable relationships and trust with customer accounts through open and interactive communication, and providing accurate, valid and complete information by using the right methods/tools.

The requirements for this position include proven customer support experience or experience as a client service representative, strong phone contact handling skills and active listening, familiarity with Quickbooks preferred, customer orientation and ability to adapt/respond to different types of characters, excellent communication and presentation skills, ability to multi-task, prioritize, and manage time effectively, and high attention to detail.

This is a full-time position with an estimated salary of $14.25 per hour DOE and benefits including paid time off. The work environment is front desk, and communication method(s) used include email and phone. If you are dependable, detail-oriented, autonomous/independent, and have graphic design or print shop experience, this job may be ideal for you.



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