Hospitality Experience Specialist
3 days ago
**Job Title:** Hospitality Experience Specialist
**Company Overview:Fuku Concessions LLC strives to deliver exceptional customer experiences through innovative food services.
**Job Summary:
- We are seeking a skilled Hospitality Experience Specialist to join our front-of-house team. This role involves creating memorable experiences for our guests by providing top-notch service and ensuring a seamless dining experience.
**Key Responsibilities:
- Engage with guests in a friendly and welcoming manner
- Expertly communicate menu items, ingredients, and allergens
- Highlight brand initiatives and Fuku culture to enhance the guest experience
- Respond to guest inquiries and resolve concerns promptly
- Suggestively promote items to drive sales and improve guest satisfaction
- Process guest payments efficiently and accurately
- Deliver orders to guests, ensuring timely and accurate service
- Escalate concerns to supervisors or managers as needed
**Requirements:
- Age 18 or older
- Effective communication in English
- Recipe reading and execution
- Basics of kitchen equipment, procedures, safety, and sanitation (plus)
- NYC Food Handlers Certification (plus)
- Guest cue-based service anticipation
- Commitment to quality service and food knowledge
- Previous experience in quick service, food service, or customer service (encouraged)
**Compensation and Benefits:** Enjoy a competitive hourly rate ($15-$20), ongoing training, and a supportive work environment. This position requires adaptability with varied shifts, including weekends.
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