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Store Manager

2 months ago

Sumner, Washington, United States Mud Bay Full time
About the Role

Mud Bay is seeking a highly skilled and experienced Store Lead to join our team. As a Store Lead, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth in our pet store.

Key Responsibilities
  • Customer Service: Provide a happy, educational, and fun experience for all customers who visit our stores.
  • Team Leadership: Thrive in a retail environment and engage customers in conversation, connect with them on a personal level, and help them find solutions to fulfill the needs of their animals, while ensuring that staff members are doing the same.
  • Sales Growth: Contribute to sales growth by providing complete, holistic solutions that promote long-term health for dogs and cats.
  • Operations: Perform transactions at the point of sale, cash handling and other financial procedures accurately and efficiently.
  • Decision Making: Make decisions based on good judgment and Mud Bay's mission and values.
  • Continuous Learning: Enjoy learning and want to learn continuously about animal health and nutrition and leadership. Willing to help others learn in a team environment.
  • Team Collaboration: Contribute to a team that celebrates differences and works together in a fun environment by providing fair leadership in all aspects of store operations.
  • Store Maintenance: Lead, train, and work with team to maintain the cleanliness, organization and attractiveness of store's sales and support areas.
  • Inventory Management: Lead, train, and work with team to maintain inventory by continuously and accurately receiving, rotating, restocking, and facing the store.
  • Communication: Communicate with the manager and leadership team frequently to provide useful information ensuring the growth of staff's abilities, performance and needs.
  • Store Operations: Consider and anticipate the needs of the store and the team while reflecting the values and character of Mud Bay.
  • Store Opening and Closing: Open and close the store - leading the team during the day.
  • Delegation and Empowerment: Delegate, empower, and ensure the experience is happening for customers and employees.
  • Flexibility: Is comfortable with retail scheduling, including a variety of shifts.
  • Location Flexibility: Is able to work at a minimum of four locations, between a home store and assisting at neighboring locations.
Requirements
  • Leadership Experience: 2+ years of proven leadership experience or equivalent.
  • Education: Has a high school diploma, GED, or equivalent.
  • Delegation and Coaching: Delegation, coaching and mentoring others through tasks.
  • Communication Skills: Ability to give and receive feedback.
  • Problem Solving: Ability to identify top business and people needs and prioritize.
  • Age: Must be 18 years or older.
  • Physical Demands: Ability to lift to 45 pounds.
  • Leadership Experience: Experience leading a team required.
  • Math and Computer Skills: Competent with basic math, comfortable using computers, calculators and 10-keys.
  • Passion for Learning: Has a passion to continuously learn about dogs, cats and small animals.
  • Interpersonal Skills: Instinctively gracious: genuinely enjoys making others feel welcome.
  • Accountability: Highly accountable: follows through on commitments.
  • Integrity: Has integrity: says and does what she or he believes to be right.
  • Good Judgment: Has good judgment: makes rational, ethical decisions aimed toward long-term goals and outcomes.
  • Team Player: A self-starter, but happy to take direction and learn from others.
  • Flexibility: A team player: contributes to the happiness and effectiveness of co-workers.
  • Adaptability: Has the flexibility to adapt to a work schedule that reflects the needs of customers, coworkers and Mud Bay.
  • Career Ambition: Interested in building a career with Mud Bay.
Compensation and Benefits

Range of Pay: $20.49 to $23.57 per hour

Hours Per Week: 32 GFE