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Garage Door Service Technician

2 months ago

Katy, Texas, United States Ohana Garage Doors Full time
Job Title: Garage Door Service Technician

We are seeking an experienced Garage Door Service Technician to join our team at Ohana Garage Doors in Katy and surrounding areas. As a Service Technician, you will be responsible for meeting with customers, diagnosing garage door or opener issues, presenting repair options, closing sales, and completing work.

Responsibilities:
  • Utilize software to take notes, make quotes, and create invoices for customers
  • Present options to customers after inspecting and accurately diagnosing any problems with the current system
  • Participate in company meetings and adhere to company procedures
  • Calculate installation openings and perform site inspections for larger jobs
  • Keep all appointments and arrive at the customer's specified time
  • Intentionally follow our proven method of customer engagement to increase job conversions and complete sales
  • Accurately assess garage door/opener issues to determine appropriate resolutions
  • Articulately discuss in detail your discoveries with the customer to build customer confidence and company/tech credibility
  • Conscientiously perform repairs/installs with attention to detail to optimize the customer experience and exceed expectations
  • Regularly pick up parts as needed or off-load deliveries to maintain stock levels at the warehouse
  • Enthusiastically participate in regular meetings and trainings to continuously improve your knowledge and skills
Qualifications:
  • Skills in math and the ability to solve problems are required, as is the ability to use a measuring tape
  • Working knowledge of electrical wiring and connections
  • High school diploma or GED required
  • Able to work with either power tools or hand tools
  • For this role, you need to have outstanding skills in providing service to customers
  • 1-2 years of garage door experience – Some experience is required
  • Sales Experience – You are able to handle objections to convert the sale
  • Excellent Communication Skills – Explain details to customers as well as the team/manager/office
  • Rapport Builder – People think you are friendly, outgoing, and easy to talk to. People like to do business with those they feel they can trust
  • Teachable – Must be teachable, eager, and able to learn and implement new processes
  • Tech-Friendly - Easily reachable by text/call during and outside business hours. Adaptable to learning new software
  • Professional – You conduct yourself professionally in appearance, attire, language, and attitude
Bonus Qualifications:
  • Sense of Humor: A sense of humor builds bridges and smooths rough terrain
  • Desire to Help Others: Outside of collecting a paycheck, you like people and want to help them
Must haves:
  • Must have a clean driving record
  • Must pass a background check and a drug screening. Regular and random drug screenings will be conducted
  • Must provide your own tools
  • Must speak English fluently
  • Must be able to work alternating
Saturdays Compensation:

$60,000 yearly potential