Assistant Manager, Hope Lodge

4 weeks ago


Greenville, North Carolina, United States American Cancer Society Full time
Job Summary

We are seeking a highly skilled and compassionate Assistant Manager to join our team at the American Cancer Society. As a key member of our Hope Lodge operations, you will play a vital role in ensuring the delivery of exceptional patient services and support to those affected by cancer.

Key Responsibilities
  • Manage the day-to-day operations of the Hope Lodge, ensuring seamless delivery of services and support to guests.
  • Supervise a team of staff and volunteers, providing guidance and support to ensure excellent guest experiences.
  • Develop and implement strategies to improve Hope Lodge operations, guest satisfaction, and staff engagement.
  • Collaborate with healthcare partners and stakeholders to promote Hope Lodge services and support.
  • Ensure compliance with American Cancer Society policies, procedures, and protocols.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • At least 4 years of progressively responsible experience in patient services, hospitality, or a related field.
  • Proven leadership and management skills, with experience supervising staff and volunteers.
  • Excellent communication, customer service, and analytical skills.
  • Ability to work independently and as part of a team, with a strong focus on delivering exceptional guest experiences.
What We Offer

The American Cancer Society offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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