Customer Service Representative

3 days ago


Orange Park, Florida, United States MCI Careers Full time

MCI Careers is seeking an experienced Customer Service Representative to join our team. This role requires strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer experiences.

Job Summary

We are looking for a skilled and results-driven professional to handle inbound and outbound customer contacts in a courteous, timely, and professional manner. As a Customer Service Representative, you will be responsible for resolving support issues, selling new products and services, and ensuring a best-in-class customer experience.

Key Responsibilities:
  • Handle inbound and outbound contacts with hundreds of customers each week across the country.
  • Ensure first call resolution through effective problem-solving and call handling.
  • Research systems to find missing information and coordinate with other departments to resolve issues when needed.
  • Accurately document and process customer claims in appropriate systems.
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
  • Comply with requirements surrounding confidential information and personal information.
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.
What We Offer:
  • A competitive salary of $40,000 - $60,000 per year, depending on experience.
  • Paid time off and paid holidays.
  • Paid training opportunities and daily incentives.
  • Dental, vision, and medical coverage options.


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