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Concierge Retail Service Representative

1 month ago

Des Plaines, Illinois, United States Renewal By Andersen Full time
Job Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Concierge Retail Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to homeowners, ensuring their experience is nothing short of exceptional.

Key Responsibilities:
  • Provide personalized service to homeowners, addressing their needs and concerns in a timely and professional manner.
  • Collaborate with Sales Representatives to ensure seamless communication and resolution of homeowner inquiries.
  • Manage homeowner job files, ensuring accurate and up-to-date information.
  • Develop and maintain strong relationships with homeowners, providing a high level of customer satisfaction.
  • Work with scheduling teams to coordinate homeowner appointments and installations.
Requirements:
  • 2+ years of customer service experience, with a proven track record of delivering exceptional service.
  • Strong communication and interpersonal skills, with the ability to build rapport with homeowners.
  • Proficiency in Microsoft Office software, with experience in data entry and record-keeping.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required, with a degree in a related field preferred.
Benefits:
  • Competitive salary range: $26-30 per hour, based on experience.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan and profit-sharing opportunities.
  • Professional development and tuition reimbursement programs.
  • Charity contributions and community involvement opportunities.
About Us:

Renewal by Andersen is a leading window replacement company, committed to delivering exceptional service and quality products to our customers. We are a dynamic and inclusive organization, dedicated to making a positive impact in the lives of our homeowners, colleagues, and communities.