Cell Therapy Customer Logistics Coordinator

5 days ago


Horsham, Pennsylvania, United States KellyConnect | Contact Center Solutions Full time

Overview:

This role is part of the client organization's Customer Service team in Horsham, PA, reporting to the Sr. Manager, Cell Therapy Order Specialists. The position serves as the primary point of contact for a portfolio of certified treatment sites, assisting the sites' staff with CAR-T Treatment orders and logistics.

Schedule/Compensation Details:

  • A competitive hybrid work solution offers flexibility with 3 days onsite and 2 days remote.

Mandatory Location: Must reside in or near Horsham, Pennsylvania

  • The salary for this position is $25.75 per hour.

Why Apply:

  • Access to medical and dental benefits
  • Opportunity to gain valuable experience
  • Paid training to ensure skills and knowledge to succeed
  • An enjoyable and supportive work environment
Job Description

A Day in the Life:

  • Order Management: Field and respond to inquiries regarding the cilta-cel treatment ordering process and all associated logistics.
  • Issue Resolution: Serve as an expert order management resource for treatment sites requiring additional assistance.
  • Proactive Support: Work proactively with assigned treatment sites to advise them of concerns or issues.
  • Cross-functional Collaboration: Coordinate with internal and external parties to resolve complex customer requests.
  • Site Performance Monitoring: Collaborate with colleagues to monitor site performance and identify opportunities for operational improvements.
  • Site Education: Provide educational materials around the end-to-end order fulfillment process for cilta-cel upon request.
  • Site Certification: Assist new treatment sites with onboarding onto the ordering platform and account setup.
Qualifications

Requirements:

  • An Associate's degree with at least 2 years of experience or a Bachelor's degree.
  • A minimum of 3+ years of work experience in the healthcare industry, preferably in manufacturing, supply chain, clinical trial coordination, finance, customer service, academic or large treatment site settings.
  • Oncology, CAR-T, or Cell & Gene Therapy experience is preferred.
  • Excellent communication, problem-solving, and collaboration skills are essential.
  • Flexibility to adjust priorities due to changing circumstances and ability to travel up to 10% for business meetings.


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