Customer Service Representative
4 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Sentara. As a Customer Service Representative, you will be responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.
Key Responsibilities:
- Provide quality service and customer satisfaction through effective communication and education.
- Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues.
- Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.
- Schedules a high volume of procedures for patients in a computerized scheduling system.
- Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.
Requirements:
- HS - High School Grad or Equivalent (Required)
- Customer Service, Data Entry
Benefits:
- Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
About Sentara:
Sentara is a healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. We are committed to improving health every day and being the healthcare choice of the communities that we serve.
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