Customer Service Representative

4 weeks ago

Charlotte, North Carolina, United States Belk, Inc. & Belk eCommerce LLC Full time
Job Summary

At Belk, we're reimagining the department store experience. As a Support Associate, you'll provide exceptional customer service, demonstrate a passion for retail and fashion, and adapt to change efficiently. You'll also continually seek to learn about Belk's merchandise and stay up-to-date on industry technology. Your goal will be to ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customers, and encourages them to make a purchase. You'll work closely with a team that cares about our customers in an environment where we thrive by working together.

Key Responsibilities
  • Proactively greet and engage customers warmly and with a smile
  • Support the store in meeting or exceeding customer service goals
  • Handle each customer transaction in a professional and friendly manner
  • Thank each customer by name following a purchase
  • Offer assistance to customers proactively and without prompt
  • Use suggestive selling techniques with all customers
  • Meet or exceed solicitation goals for the Belk credit Rewards program
  • Meet or exceed Clienteling goals, where applicable
  • Understand the store's assortment, including inventory available at other stores and on belk.com
  • Use mobile devices to complete sales, where applicable
  • Use digital computer-based point-of-sale and other digital technology to enhance the customer shopping experience
  • Use the Belk App and inform customers about the Belk App to enhance their shopping experience
  • Use the Belk website to look up merchandise and complete in-store orders for customers
  • Work professionally and pleasantly with coworkers, customers, and managers to accomplish defined tasks
  • Maintain Belk professional dress standards and appearance
  • Maintain floor and stock areas consistent with store standards
  • Support the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department
  • Follow the ROCC the Dock process
  • Ensure timely set-up, including signage for promotional events
  • Follow procedures for all systems, including counts, markdowns, re-tickets, and inventory control
  • Comply with store policies, including those concerning attendance and tardiness
  • Accept additional duties or share responsibilities during busy times and/or as requested by the Sales Team Manager
  • Assist Operations teams with all non-sell duties as assigned by the Sales Team Manager
Requirements
  • No education requirement
  • Experience in retail preferred
  • Excellent communication skills
  • Ability to use and learn industry technology preferred
  • Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone, and other related business equipment
  • Hand manipulation to remove sensor tags
  • Ability to push/pull pounds when moving stock carts
  • Task demands vary in each department due to different types of merchandise. Stocking requirements can involve reaching above and below shoulder level and lifting 25-50 pound boxes
Accessibility Guidelines

Belkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the Americans with Disabilities Act and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at [insert email address]. Please provide the location of the inaccessible information and the format you wish to have the information presented, and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at [insert phone number] and we will be happy to assist you with the application process.

We are an Equal Opportunity Employer: Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.

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