Operations Director

19 hours ago


Cleveland, Ohio, United States UFC Gym Full time

About the Role

We are seeking a highly motivated and experienced Operations Director to join our team at UFC Gym.

The successful candidate will be responsible for effectively managing all membership, fitness, and operational functions within the gym to achieve financial success and provide an exceptional member experience.

This is a leadership role that requires strong organizational skills, excellent communication abilities, and a proven track record of success in sales execution and team management.

Responsibilities

  • Staffing & Development: Recruit, interview, and hire department managers, supervisors, and front-line team members. Provide consistent accountability through training, coaching, and performance reviews.
  • Sales Execution on Key Metrics & Drivers: Ensure high percentage of time is spent on ensuring membership execution on lead, appointment setting, and guest goal to hit financial targets.
  • Planning: Participate in the development of the gym's financial, expense, and operating plan. Develop monthly membership, fitness, and operation plans to deliver financial and retention goals.

Requirements

  • Knowledge, Skills & Abilities: 2-3 years of progressive management experience supervising 3-10 employees. Strong organizational skills, customer service orientation, and basic computer skills.
  • Minimum Certifications/Educational Level: High School Diploma or GED required, Bachelor's Degree preferred.

Estimated Salary: $60,000 - $80,000 per year based on location and experience.


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