Customer Service Representative

4 weeks ago


Anchorage, Alaska, United States Furniture Enterprises of Alaska Full time

As a valued member of our team, you will play a key role in providing exceptional customer service and ensuring a seamless shopping experience for our clients. Your primary responsibility will be to assist customers in finding the perfect furniture solutions for their homes, providing expert knowledge and guidance throughout the process.

Key Responsibilities:

  • Welcome each customer in a sincere and friendly manner, creating a welcoming atmosphere that sets the tone for a positive shopping experience.
  • Listen carefully to the customer's needs, asking questions to clarify their requirements and preferences.
  • Help customers find the best solutions utilizing our showroom and special-order options, providing expert advice and guidance throughout the process.
  • Learn about our products through informative meetings with manufacturer representatives, staying up-to-date on the latest designs, materials, and features.
  • Be able to inform customers of the products we sell, highlighting the benefits and features of each item.
  • Help create and present design plans utilizing our in-house Interior Designer, working closely with customers to bring their vision to life.

Qualifications:

  • Ability to listen and understand the customer's needs, providing personalized service and attention to detail.
  • Succeed in a team environment, yet able to work independently, taking initiative and ownership of tasks and responsibilities.
  • Ability to learn POS system and general computer programs (email, word processing), staying up-to-date on the latest technology and software.
  • Able to be mobile on the showroom floor, frequent walking, bending, sitting, and kneeling, maintaining a high level of energy and enthusiasm throughout the day.
  • Able to work retail hours including weekends and holidays, demonstrating flexibility and adaptability in a fast-paced environment.
  • Pass pre-employment drug & alcohol testing and background check, ensuring a safe and secure work environment.

Our Benefits:

  • PTO (104 Hours)
  • Medical, Dental and Vision Insurance
  • 401K Plan with Employer Match
  • Employee Assistance Program
  • Associate Discounts

We are an equal opportunity employer and do not discriminate. Furniture Enterprises of Alaska



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