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Fitness Experience Coordinator

2 months ago

Turlock, California, United States Planet Fitness Full time
Job Summary

The Weekend Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a high level of customer service skills, with a focus on creating a positive and welcoming environment.

Key Responsibilities
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Customer Service: Provide exceptional customer service to members, prospective members, and guests, responding to their questions and concerns in a timely and professional manner.
  • Account Management: Facilitate updates to member accounts and assist with maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to use basic computer software and systems.
  • Passion for Fitness: A genuine interest in fitness and health is essential.
  • Positive Attitude: A friendly and approachable demeanor is required.
  • Punctuality and Reliability: Ability to work a flexible schedule and maintain a high level of attendance.
About Planet Fitness

Planet Fitness is a leading fitness chain with a mission to enhance people's lives by providing a high-quality fitness experience in a welcoming and non-intimidating environment. We're committed to creating a Judgement Free Zone where members can feel comfortable and motivated to reach their fitness goals.

We're looking for talented individuals who share our passion for fitness and customer service. If you're a motivated and enthusiastic individual who is passionate about helping others achieve their fitness goals, we'd love to hear from you.