Business Operations Lead
2 months ago
Job Overview:
The Operations Manager is responsible for overseeing and coordinating all day-to-day operations and personnel within the branch. Ensuring the delivery of high-quality service support to our customers external and internal.
Key Responsibilities:
- Oversee branch operations for efficiency, quality, and customer satisfaction
- Establish business processes aligned with company values and goals
- Manage business operations to achieve budgeted targets and revenue growth
- Develop and oversee all branch operations, including property installations and repairs
- Provide support to sales teams and collaborate with leadership to improve processes
- Recommend tools and procedures for increased efficiencies and productivity
- Analyze employee performance and provide mentoring and guidance to employees
- Create a positive work environment that fosters teamwork and employee engagement
Requirements:
- Minimum 5 years' leadership experience in a business operations role
- Proven financial acumen and experience in managing budgets and financial resources
- Experience in customer-driven roles and excellent interpersonal and communication skills
- Motivated, organized, and team-oriented with a strong ability to lead and mentor
- Proficient in MS Office Suite and other business software applications
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