Debt Recovery Specialist
7 days ago
The ABNB Federal Credit Union is seeking a skilled Debt Recovery Specialist to join our team. In this role, you will play a critical part in collecting on past due/delinquent accounts by telephone, personal contact, and written correspondence.
Responsibilities
- Contact delinquent accounts by phone, electronic sources, and mail; take appropriate action to bring accounts current.
- Analyze financial situations of delinquent borrowers and make recommendations to management to repossess collateral when other arrangements to bring the loan current are unsuccessful.
- Maintain accurate files and reports on all collection activity.
- Review accounts for appropriate programs to assist the member in maintaining a current status.
- Perform other job-related duties as assigned.
Requirements
- A high school diploma or equivalent.
- One to three years of similar or related experience.
- Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone.
- Possess knowledge in collections to include operations, policies, and procedures.
- Ability to operate a PC and related office equipment with speed and accuracy.
- Experience with Microsoft Office Suite (Outlook, Sharepoint, Excel, Word) is highly desired.
- Ability to manage time and keep organized while meeting various metrics.
- Physical qualifications include sitting at a computer/workstation for extended periods of time while wearing a headset to communicate with members telephonically.
- Ability to lift/carry up to 10 pounds.
- Office work environment.
Benefits
We offer competitive compensation with opportunities for annual raises and promotions. Our community-focused culture allows networking and involvement in Hampton Roads and parts of North Carolina. As an employee-focused, diverse, and member relationship-driven workplace environment, we provide:
- Employee benefits, including 401(k) plans and match opportunities, company-paid short-term and long-term disability, tuition reimbursement, and affordable health insurance options.
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications.
Please submit your resume for consideration. Human Resources will contact qualified candidates upon receipt and review of their application.
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