Educator

4 weeks ago

Chesapeake, United States Spring Oaks Capital, LLC Full time

Organization Overview

Spring Oaks Capital, LLC, headquartered in the Chesapeake, Virginia area, is a national debt buyer founded in 2019 by industry veterans determined to disrupt the industry and approach the charge-off purchasing market with a technology-focused, innovative, refreshing, and lucrative vision. Particularly, senior leadership includes tenured industry executives with a meaningful history running investments, collections, compliance, and operations for some of the largest debt buyers, collection firms, and financial institutions in the United States. The Company maintains an unmatched compliance focus, ethically collecting portfolios with a team-based approach. Spring Oaks is well funded, poised for aggressive growth, and is currently looking to expand with the best-in-class collections team to support growth.


Job Summary:

The Educator is responsible for setting newly hired collections associates up for success in their roles. This individual will provide instruction and coaching to associates in order to meet company expectations. The Educator is responsible for developing and administrating training curriculums for all collections associates. In addition, they will serve as brand ambassador for the company and model the company values.


Duties and Responsibilities:

• Develop educational materials, such as digital presentations, how-to manuals, and instructional videos.

• Prepare ongoing education procedures and training material.

• Schedule and conduct training sessions on various call center topics to prepare and support new employees.

• Train experienced employees on new or updated call center procedures to improve their performance.

• Observe the daily operations of call center employees and identify any areas of improvement.

• Liaison with managers to conduct on-the-job coaching.

• Measure the effectiveness of training sessions and prepare individual or team progress reports.

• Regular attendance and timeliness are required.

• Perform other duties as assigned.


Skills/Abilities:

• Familiar with learning management systems.

• Strong teaching and mentoring skills.

• Able to manage employees in a classroom setting.

• Must possess the ability to influence and drive results.

• Strong interpersonal and problem-solving skills.

• Strength in prioritizing and multi-tasking with high volume workloads; able to meet deadlines.

• Respond effectively to departmental needs and adjust priorities accordingly.

• Proficient in analyzing information and evaluating results.

• Excellent verbal and written communication.


Experience and Education:

• High School Diploma, GED or equivalent

• Bachelor’s degree in education or business management is preferred.

• 2+ years’ experience working as an educator and/or trainer.

• 3+ years’ call center experience.

• A thorough understanding of Federal and State laws related to the collection industry, including but not limited to the Fair Debt Collections and Practices Act (FDCPA) is preferred.

• Understanding collection/recovery activities is a plus.

• Proficient in Microsoft Office Suite; Word, Excel, Teams, Outlook, SharePoint


Physical Requirements:

• Lifts, carries or moves up to 20 pounds occasionally.

• Work an adjusted work schedule, as required.

• Occasional travel as necessary


Equal Employment Opportunity

Spring Oaks Capital, LLC is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to age, sex, ancestry, race, religion, gender identity, genetic information, marital status, national origin, disability, protected veteran status, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances

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