Team Lead

5 days ago

Shallotte, North Carolina, United States Southeastern Integrated Care LLC Full time
Job Title: Team Lead

At Southeastern Integrated Care LLC, we are seeking a highly skilled and experienced Team Lead to join our team. As a Team Lead, you will be responsible for supervising and managing team operations and staffing, ensuring that services are provided to meet the clinical needs of our members served.

Key Responsibilities:
  • Supervise and manage team operations and staffing
  • Ensure services are provided to meet clinical needs of members served
  • Provide individual therapy for recipients served by the team
  • Designate team staff to apply specialized clinical expertise as clinically indicated
  • Develop and implement individualized supervision plans for team members
  • Provide clinical supervision of all team members
  • Determine team caseload by level of acuity and needs of individual served
  • Facilitate weekly team meetings
  • Monitor and evaluate services, interventions, and activities provided by the team
  • Provide clinical expertise and guidance to team members
  • Develop relapse prevention and disease management strategies to support recovery
  • Provide psycho-education for recipients, families, caregivers, and/or other individuals involved with the recipient
  • Perform Intensive Case Management functions of linking and arranging for services and referrals
  • Participate in initial PCP and revision of Person-Centered Plan (PCP) as needed
  • Ensure and monitor implementation of PCP
  • Spends time at location where services are being performed as specified in service definition
  • Participates in first responder on-call system available to consumers and/or their natural support network on a 24/7/365 basis
  • Coordinates first response resources according to consumer needs and PCP
  • Works closely with other clinical/professional staff to maintain communication and provide feedback, standardize procedures, and expedite PCP implementation
  • Conducts and supervises formal investigations into incidents/allegations of abuse, neglect, exploitation, or other circumstances that may present a risk to the safety and health of the person supported
  • Ensures all initial and reauthorizations for services occur in a timely fashion
  • Provides timely and accurate information when requesting authorizations from LME/MCO/Statewide Vendor and follows up on each request for authorization modified, not approved, and/or not responded to
  • Notifies appropriate parties upon denial/modification of continued services and provides person-supported/guardian DMA-approved appeal policies and materials
  • Monitors utilization of service to ensure it is effective, appropriate, and within limits set forth in both rules, PCP, and service authorization
  • Coordinates transition to another level/type of care for the person supported
  • Coordinates and oversees discharge planning process including development of discharge plan initially upon admission and discharge summary with follow-up resources at conclusion of services
  • Facilitates relationships and serves as link between company, consumer, guardians, local agencies, and community
  • Drafts responses to and implements changes required by Medicaid, Department of Facility Services, and/or other regulatory agencies
  • Performs all other duties as reasonably required and assigned
  • Practices standard medical precautions by understanding and utilizing personal protective and safety equipment
  • Ensures confidentiality regarding sensitive and protected information
  • Ensures individual rights to privacy and protected health information for the person supported
  • Maintains records and charting each individual and reporting unusual and critical incidents in a professional, timely manner (within 24 hours)
  • Familiarization with medications used by client and policies regarding medication administration
  • Represents company in a positive manner, reflective of company's mission, at all times
  • Ensures confidentiality regarding sensitive and protected information
  • Ensures individual rights to privacy and protected health information for the person supported
  • Ensures service, agency, LME/MCO, state and/or federal documentation requirements and timelines such as NCTOPPs, PCPs/ITRs, and reminders relative to Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports
  • Completes Intake Packets for any of the referrals that the office receives
  • Accurately documents all billable encounters into Southeastern Integrated Care's EMR (electronic medical record) system within 24 hours
Qualifications:
  • Master's degree in human services-related field required
  • Must have a minimum of one (1) year of documented prior experience working with population served with MH/SA diagnosis
  • Must maintain strict confidentiality
  • Must possess effective communication/documentation skills
  • Ability to learn and use personal computers
  • Successfully complete other training as may be required or amended by company policy
  • Develop organizational and communication skills that foster teamwork
  • Requires flexibility in scheduling and availability to adequately meet service needs of consumer/family and other team members
  • Must have reliable transportation and be willing to travel locally
  • Must meet 10A NCAC 27G.0104
  • Licensed Psychologist, LPA, LCSW, LCSW-A, LCMHC, LCMHC-A, LMFT, LMFT-A
  • Valid NC driver's license including personal vehicle insurance coverage
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in the client's living environment and in the community and may involve exposure to cigarette smoke, domestic animals/pets, household pests, uncomfortable heating/cooling, and other issues related to the domestic location in which service is delivered.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk and hear; and taste and smell. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must be able to lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to drive and operate a personal vehicle safely and adhere to all applicable state and traffic laws.

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